FAQ

Frequently Asked Questions

Getting Started

  • We know that "fit" is the most important factor in therapy being effective. If we aren't the right match, we will happily provide referrals to trusted colleagues who might be a better fit.

  • We offer both. We have a physical office in Moncton for those who prefer face-to-face connection, but we also offer secure video sessions for anyone located in New Brunswick. Many of our clients choose a hybrid approach—coming in when they can, and doing virtual sessions when life gets busy.

  • Your session time is reserved exclusively for you. We require 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice will be charged the full session fee, as we are unable to fill that spot at the last minute.

Fees & Insurance

  • We can direct bill for Blue Cross members only. For those who have other insurance providers, you can pay by credit card or E Transfer at the time of your session, and an invoice will be provided for you to submit for reimbursement.

The Therapy Experience

  • We typically recommend starting with weekly sessions. This helps us build momentum, establish trust, and get to the root of things faster. Once you feel stable and have the tools you need, we can transition to bi-weekly or monthly "maintenance" sessions. We will decide on this cadence together.

  • There is no standard timeline because everyone's story is different. Some clients come for a specific transition and feel ready to move on after 3–6 months. Others value therapy as an ongoing practice for self-reflection and stay for a year or longer. We will regularly check in on your goals to ensure you are getting what you came for.

  • Those are often the most powerful sessions. When we aren't putting out immediate fires, we have the space to go deeper into underlying patterns, dreams, and subtle shifts. You don't need to bring a crisis to the room to do good work. Just bring yourself.